Privacy Policy

Introduction

Fennormon Journalism Academy (“FJA”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

PIPEDA Transparency Security

Information We Collect

Provided by you

Identity data (name, pronouns)
Contact data (email, phone)
Academic and portfolio submissions
Payment intents and receipts (via processors)

Collected automatically

Usage logs, device and browser metadata
Approximate location (from IP)
Cookies and similar technologies

Note Sensitive information is collected only with explicit consent and when strictly necessary for the requested service.

Purposes of Use

To provide, maintain, and improve our learning services
To communicate about enrollments, updates, and support
To personalize content and measure performance
To maintain security and prevent fraud
To comply with legal obligations and resolve disputes

Cookies and Preferences

We use cookies to remember settings, enable essential features, measure analytics (with consent), and deliver optional marketing (with consent). You can manage your preferences anytime.

Categories

Essential — strictly necessary for core site functions
Preferences — e.g., saved theme and localization
Analytics — anonymous usage metrics
Marketing — optional personalization

Legal Basis under PIPEDA

We rely on knowledge and consent except where inappropriate; limit collection to identified purposes; limit use, disclosure, and retention; ensure accuracy; implement safeguards; and provide openness and individual access.

You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice.

Disclosure and International Transfers

Service providers acting on our behalf under confidentiality
Legal disclosures if required by law or valid order
Business transfers under appropriate safeguards

Cross-border Your information may be processed outside your province or Canada. We use contractual and technical measures to protect it.

Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. We then securely delete or anonymize data.

Typical retention windows

Account data: active account + 24 months
Support requests: 24 months
Analytics: 14 months (aggregated)
Financial records: 7 years (as required by law)

Your Rights

Access and obtain copies of your personal information
Request corrections for inaccuracies
Withdraw consent where processing is based on consent
Ask about our policies and practices relating to the management of personal information

Security

We apply layered safeguards: encryption in transit, access controls, monitoring, and staff training. No method is 100% secure; report security issues using the contact details below.

Report If you believe your account was compromised, contact us immediately.

Children’s Privacy

Our services are intended for individuals 16+ unless parental or guardian consent is provided as required by law. We delete data inadvertently collected from children without proper consent.

Changes to This Policy

We may update this policy to reflect operational, legal, or regulatory changes. We will post updates here with a new effective date and, where appropriate, notify you via email or in-product messages.

Contact

Privacy Officer — Fennormon Journalism Academy

Email: [email protected]
Phone (CA): +1 (604) 673-4285
Address: 525 W 8th Ave, Vancouver, BC V5Z 1C6, Canada

Supervisory authority

Office of the Privacy Commissioner of Canada (OPC)